Frequently Asked Questions - Q & A

AonInsure.ie recommends that you check this list prior to sending requests for information to us as your query may have already been dealt with here.

Q: Is AonInsure.ie an insurance broker?

A: AonInsure.ie is an independent online insurance broker. We sell insurance on behalf of Ireland's leading insurers.
We offer you immediate cover online and we are standing by to offer you telephone support 5 days a week from 9am to 6pm Monday to Friday.

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Q: Can I buy Insurance online?

A: Yes, you can purchase your car, home and travel insurance directly through this website. Choose a product and provide your details to get online quotes.

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Q: Can I get immediate Insurance cover?

A: Yes. Subject to your payment and application being processed successfully, cover can be arranged immediately. Alternatively, we can arrange cover from a future date and time.

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Q: What documentation do I need to provide before I'm covered?

A: To complete the transaction we usually just require a signed and dated Proposal Form. However, some insurers may require supporting documentation. We will advise you should additional documents be required.

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Q: Do I need to answer all questions on the application?

A: You must answer all mandatory questions. Some questions are optional. It is important that you answer all questions truthfully and accurately. If you make a false declaration on your application, or do not disclose material information, your insurance may be rendered invalid.

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Q: What is 'proof of no claims discount'?

A: The document you are required to submit as your proof of no claims discount is the No Claims Discount Certificate. It is normally attached to your renewal notice from your previous insurer. Insurers require the original proof of no claims bonus before they will issue an annual certificate.

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Q: When will I receive my Car insurance Certificate and Disc?

A: On receipt of your signed proposal form, copies of all drivers' licences and proof of No claims bonus or named driving experience (where applicable), we will issue your insurance certificate.

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Q: How do I retrieve a saved insurance quote?

A: If you previously obtained a quote online, you can retrieve your quote by logging in. A login link is provided at the top of every page.

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Q: What should I do if I need to make a change to my insurance?

A: You can update your details from via existing clients section. Alternatively, contact our call centre on 01-293 2300 and select existing client option.

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Q: If I am buying a new car, how do I transfer my existing policy over to the new vehicle?

A: If you are buying a new car and want to transfer your existing policy over, contact our Customer Service Team on 01-293 2300 and we will amend your policy.
There may be a variation in price and a change in the underwriting criteria for the new car, but this will be discussed with you.

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Q: Can I renew my insurance online?

A: Yes. You can pay for your insurance renewal online via the existing clients area of our site. You will need your client reference number, which you will find on your AonInsure.ie renewal notice, and your credit card or laser cards details.

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Q: What levels of cover are available for Car Insurance?

A: There are 2 levels of cover available:
Third Party Fire & Theft
This cover combines Third Party cover (as mentioned above) along with the extra covers of fire and theft.
Comprehensive
This is the highest form of protection offering Third Party cover along with Fire, Theft and Accidental Damage.

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Q: What is a Policy Excess?

A: The Policy Excess is the amount you pay when making a claim, or when a claim is made against you.

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Q: How do I make a claim?

A: To make a claim you should contact your insurer's claims Line. Contact details for your insurers can be found in our make a claim section on our home page.

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Q: How do I pay?

A: You can pay online. We accept payment from credit (Visa, Mastercard) or debit (Laser) cards. If you would like to pay by Direct Debit then choose the direct debit option, however an initial deposit may be required and this is payable by credit or debit card.

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Q: Is it safe to pay for my policy on the Internet?

A: Yes, please see our link_to 'security page', security_url} for further information.

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