Careers with AonInsure.ie
Customer Services Agent
We are currently looking for an enthusiastic Call Centre Agent to join the Customer Services Department.
Key Duties and Responsibilities
- To take calls from Inbound Customers regarding renewals for Motor, Home, bike and any other products as they are launched or any other queries
- To make Outbound calls presented through Outbound Dialler to existing Customers as required
- Process Mid Term Adjustments as required
- Convert Renewals to sales
- Liaising with Team managers
- Adherence to current company policies and guidelines in particular the business Code of Conduct & any Central Bank regulatory requirements
- Be proactive to identify and follow opportunities to retain existing customers
- Any other duties as assigned
Position Requirements
- 1-2 years Previous personal lines insurance experience
- Experience of insurance industry systems (Relay etc) a distinct advantage
- Insurance qualifications / progress towards qualifications (APA, CIP, IFC etc) ideally
- Previous Call Centre experience preferable
- Proven track record of providing excellent customer service
- Self Motivated
- Likes Challenges
- Ability to meet targets
- Excellent written and verbal communication skills
- Flexible and adaptable approach to work
- Excellent IT skills
- Fluency in English is essential
Contact for inquiries / Contact for application
AonInsure.ie is an equal opportunity employer. Individuals are selected on the basis of their abilities and merits to perform the tasks required. Our policy is to be fair and consistent in all aspects of our business. We recognise, respect and value differences and diversity. We embrace equality as part of our normal way of doing things because we believe that it is the right thing to do for our people, our customers and our success.
All applications received will be dealt with confidentially and subject to the company recruitment and selection processes.
For more information please contact Susan Lane-Walsh at susan.lanewalsh@aoninsure.ie